Usability Test

Usability Study

Context

This Google site was created by the Center for Civic Engagement at Davidson College. On the site, you will find resources that help professors better engage their curriculum and scholarship with the communities around them.

Task #1

Find the purpose of this website.

It took the user 15 seconds to find the text on the homepage that explains the website's purpose: "Curated by the Center for Civic Engagement, these internal and external resources aim to aid faculty in the knowledge-building, planning, designing, and implementing of community-based learning courses and programs, including strategies for reflection and assessment."

Environmental science syllabus creation resources

Task #2

Find the contact information for this website.

It took the user about two minutes to complete the task. The user tried to hit the 'i' icon, found a Google feedback form with no specific contacts listed, and then clicked directory. Eventually, he found the contacts in additional resources.

Task #3

Find example syllabi for an environmental science class.

This task took almost four minutes. The user was unable to locate resources for an environmental studies syllabus without using the search bar. First, the user clicked "Davidson-specific syllabus" under the fundamentals navigation tab, and then gave up and used the search bar.

Task #4

Find the list of community engaged faculty fellows.

The user completed this task in around 5-10 seconds by scanning the menu options and finding it under the "More" tab.

Task #5

Find the resources on engaged scholarship.

The user was able to locate readings about engaged scholarship under the fundamentals navigation tab within five seconds.

System Usability Score

I found the system unnecessarily complex.

I thought the system was easy to use.

I think that I would need the support of a technical person to be able to use this system.

I found the various functions in this system were well-integrated.

I thought there was too much inconsistency in this system.

I would imagine that most people would learn to use this system very quickly.

I found the system very cumbersome to use.

I felt very confident in using the system.

I needed to learn a lot of things before I could get going with this system.

I thought there was too much inconsistency in this system.